Privacy Policy
Last updated: April 13, 2026.
1. Overview
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use ecli.app and related services.
We do not knowingly collect personal information from children below the applicable minimum age unless a valid parental registration invite is provided. If you are a parent or guardian registering a child, you may be asked to confirm parental consent.
Learn more about our age requirements on the Minimum Age Policy page.
2. Data We Collect
- Account information: email, name, billing details, organization.
- Usage data: login times, actions, IP addresses, device/browser metadata.
- Cookies and tracking data for session management, security, and analytics.
- Support and communication records for contact through support@ecli.app, abuse@ecli.app, or legal@ecli.app.
- Email communication metadata and support correspondence, retained as needed for support, security, and compliance in accordance with our Email Policy.
- Identity verification data, when requested, for security, fraud prevention, or compliance.
3. How We Use Data
- To provide, maintain, and improve the service.
- To authenticate and manage your account.
- To communicate about your account, updates, and support requests.
- To detect, prevent, and respond to abuse or fraud, including using AI and automated systems to support security monitoring and abuse mitigation.
4. Sharing Data
We may share your data with service providers who help operate our service. We do not sell your personal data.
5. Cookies
We use cookies and similar technologies for session management, security, and analytics. See our Cookies Policy for details.
6. Security
We implement administrative, technical, and physical safeguards designed to protect your personal data.
7. Retention
We retain personal data as long as needed to provide service, comply with legal obligations, resolve disputes, and enforce agreements.
Account deletion requests are reviewed within approximately 14 days. If approved, data removal from our systems and third-party processors may take up to 14 additional days.
Some data is retained longer for legal, security, and operational reasons: up to 1 year for support, audit, and security logs, and up to 10 years for billing and financial records as required by law.
We may decline deletion requests when the account owns active servers, if required legal profile information is missing, or if retention is necessary to comply with applicable law.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, update, delete, or export your data. Contact legal@ecli.app to exercise those rights.
9. International Transfer
Your data may be processed in jurisdictions outside your country. We take steps to protect your information in accordance with applicable law.